Technical Training - Virtual Classroom Trainings (VCTSs) & Online Trainings
Challenge: conception of an online-training for 5000 participants for the market launch of telemetry technology “OnStar”
Project schedule: In order to introduce the new "OnStar" technology to the market launch, more than 5000 participants from all over Germany had to familiarize themselves with the modern online technology of the system - including sales and technical staff. Due to the complexity of "OnStar" and the high number of participants, the project spanned over a period of 2.5 years and consisted of several seminar modules, which were taught in a three-stage model - to ensure that the participants internalized the knowledge imparted and ready themselves for the next step, a learning control was performed at the end of each step. In a first stage, "OnStar" was fully explained as part of a virtual classroom training (VCT) in order to convey in-depth know-how in the following two stages. After successfully communicating the basics and how the system works, attendees were also able to understand online seminars that dealt in detail with "OnStar" software updates - resulting in a full understanding of the new technology, which enabled the participants to gain the newly acquired knowledge also to convey to the end customer and thus to use for sales increase.
Conclusion: The 2.5-year project was designed and carried out by Mario Domsel - Through intensive engagement with "OnStar" a smooth transfer of knowledge was ensured, which led to a high degree of satisfaction on the participants point of view. They were able to make their newly acquired knowledge fruitful in practice, so that the market launch went smoothly despite the complexity of the new system, and the sales and after sales staff were able to operate the new system from the outset in a routine manner.
Technical Training - Virtual Classroom Trainings (VCTs)
Challenge: Preparation of the market launch of the Opel Ampera
Project schedule: Following the successful completion of the online market preparation for the Chevrolet VOLT, Mr. Domsel was commissioned to design a Virtual Classroom Training for the launch of the Opel Ampera. Here, too, Mr Domsel was confronted with the challenge of bringing the participants closer to the new technology in general and to the specifics of a new product. This included the teaching of new lines of argument to ensure sales success.
Conclusion: As part of this project, the trading partners were also able to prepare for distribution of the new product, enabling them to present it competently and respond to customer queries in a sovereign manner.
Challenge: Training “technology for sellers” (since 2009 until today)
Project schedule: The goal of these specific technology trainings is to explain both the salespersons and the commercial staff members the technology used in a car so that they can confidently and easily communicate that knowledge to potential customers. In order to be able to guarantee the mediation to the end customer, it is necessary to provide the employees with a deeper understanding of the technology, which is why topics such as the drive of the engine, the transmission and the powertrain are the subject of the training. This also includes getting to know all "electronic helpers" that are installed in the vehicle in order to understand how they function and to be able to operate them correctly. In order to ensure the “up-to-dateness” of the training, this is always brought up to date - this implies the continuous training by the trainer to ensure the quality of the training. Since the project not only conveys complex contents, but also demands a high degree of flexibility from the coaches, only adequately experienced coaches are brought in here who have the technical and sales background.
Conclusion: Due to his technical training and more than 10 years of active sales experience, Mr. Domsel has been involved in this project, demonstration again and again that he can convey complex contents in an easily comprehensible way and that he can also prepare seminar contents in an exciting way . Thereby, the know-how is efficiently transported during the training.