The individual topics why a single car dealership failed were very different due to the extensive mystery tests. For all trainers and coaches involved in this training this meant that they started their training at a different point in each dealership and had to adapt to it. This high degree of flexibility and social competence played a major role in the selection of trainers and coaches.
The good preparation and the selection of suitable trainers and coaches have contributed to the fact that the coached and trained car dealers have passed the next mystery shopping test with flying colors.
In many car dealerships, our coaching measures changed processes and structures and that led to significantly improved processes.